Frequently asked questions
How long will the expierence last?
Your entire experience will normally take over 1 hour, but it does depend how smart you are! The game itself can last up to 60 minutes, and we will give you a video briefing before your game starts, a full debrief once you’ve finished and a photo after your game.
What skills do I need to play?
No special skills or knowledge are required to play the games, apart from a decent understanding of English.
May I leave the room in the middle of the game?
It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.
What if we need help during the game?
Your group will be assigned a personal Game Master to guide you through your experience. If you are really stuck, you may ask for a hint!
May I book a large group or a private event?
Yes you can! You’ll need to contact the venue individually and they will be able to advise on what is best for your group.
What happens if I arrive late?
The door to the room closes exactly at the time you signed up for. Please arrive 15 – 20 minutes early to make sure you are there before the room is locked. We may be able to get you into the room after your allotted time, but if we can you will have time deducted. Unfortunately we can not refund if your group is canceled.
Mobile phones are not allowed to be used in the room. Rest assured, we provide a safe place in each game room for you to store your phone and belongings while you play!
No special skills or knowledge are required to play the games. You will be in good hands with a dedicated gamemaster to guide you along your adventure.
Are mobile phones permitted?
Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!
What is your cancelation policy?
We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.
Can children participate in the escape rooms?
We allow children of any age! Children 5 and up will be charged admission. Please note that children 14 and under must be accompanied by an adult over the age of 18 in the rooms at all times. Children between the ages of 15 and 17 can enter the room by themselves, but an adult 18 or older must sign their waivers
